Terms of Service

About Us

Eleven 8ths Bakery LLC is a husband-and-wife home bakery based in Buffalo, New York, operating as a registered New York State Home Processor. You can reach us anytime at info@eleven8ths.com.

Orders

All orders placed through the Site are offers to purchase and are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraud. If we cancel an order after payment, we will refund you in full.

Product photos are representative. Because every item is made by hand, the exact look, weight, and decoration of your order may vary slightly from what is shown.

Pricing and Payment

Prices are listed in U.S. dollars and may change at any time without notice. Applicable sales tax will be added at checkout where required.

Payments are processed securely through Stripe. We do not store your full payment card details. By placing an order, you confirm that the payment method you use is yours and that you authorize the charge.

Pickup and Delivery

We offer local pickup and local delivery within the Buffalo and Western New York area. Pickup and delivery times will be confirmed by email after your order is placed.

It is your responsibility to pick up your order at the scheduled time or to be available to receive a delivery. Orders that are not picked up or that cannot be delivered due to an incorrect address or no one being available may not be eligible for a refund, as our products are perishable.

Cancellations, Refunds, and Issues

Because our items are made fresh to order, we generally cannot accept cancellations once baking has begun. If you need to change or cancel an order, please contact us as soon as possible and we will do our best to accommodate you.

We take pride in every order we send out. If something is not right with your order, please reach out within 24 hours of pickup or delivery and we will make it right, whether that means a replacement, store credit, or a refund at our discretion.

Allergens and Food Safety

Our kitchen handles wheat, dairy, eggs, tree nuts, peanuts, and soy. Even products that do not list these ingredients may come into contact with them. We cannot guarantee that any item is free from allergens, and we are not able to safely serve customers with severe allergies.

Every product is labeled with a full ingredient list and net weight. If you have specific concerns, please contact us before ordering. You are responsible for reading labels and for any dietary or allergen decisions you make.

Most of our baked goods are best enjoyed within a few days. Store them in an airtight container at room temperature unless otherwise noted. Treat Jars should be refrigerated after opening.

Accounts

You can check out as a guest or create an account. If you create an account, you are responsible for keeping your password secure and for all activity on your account. Notify us right away if you believe your account has been used without your permission.

Intellectual Property

All content on the Site — including our name, logo, recipes, product descriptions, and photography — belongs to Eleven 8ths Bakery LLC or our licensors and is protected by U.S. copyright and trademark law. You may not copy, reproduce, or use our content for commercial purposes without our written permission.

Limitation of Liability

To the fullest extent permitted by law, Eleven 8ths Bakery LLC will not be liable for any indirect, incidental, or consequential damages arising out of your use of the Site or our products. Our total liability for any claim related to an order is limited to the amount you paid for that order.

Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict of laws rules. Any dispute will be brought in the state or federal courts located in Erie County, New York.

Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date above. Continued use of the Site after changes means you accept the updated Terms.

Contact

Questions about these Terms? Email us at info@eleven8ths.com or use our contact page.